Returns & Refund Policy
Statutory Compliance: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Return Period: 14 Days from date of delivery receipt
Return Processing Hub: Apex Returns Dept, Unit 4, Apex Park, Kingsbury Road, Minworth, Sutton Coldfield, Birmingham B76 9BL, UK
1. 14-Day Right to Cancel
Under UK distance selling regulations, UK consumers have the right to cancel their purchase and return items within 14 days of delivery receipt for a full refund of the item purchase price.
2. Return Conditions for Graded Cards & Slabs
Due to the high-value collectible nature of investment cards:
- The tamper-evident security sleeve or holographic seal must remain intact and untampered with.
- The grading case (PSA or BGS slab) must not show any signs of damage, scratches, chips, or tampering.
- The serial certification number on the returned slab must match our photographic dispatch record.
3. Return Procedure
To initiate a return, email returns@apexcollect.co.uk quoting your order reference. Our team will provide a pre-paid insured Royal Mail Special Delivery return label.
4. Refund Processing Time
Once received at our Birmingham vault and verified by our authentication department, refunds will be credited back to your original payment method (Stripe / Bank Card) within 3-5 business days.